Evinova's Unique Approach to Design

In the complex world of clinical development, where diverse stakeholders—from patients and caregivers to site staff and global study teams—require seamless and efficient solutions, Evinova is setting a new standard. Our mission is to provide a quality experience that not only meets but exceeds the expectations of our users. Here's a glimpse into how we approach design at Evinova, informed by our deep understanding of the clinical landscape and our commitment to user-centric innovation.

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Quality of Experience: Beyond the Basics

At Evinova, we start with a fundamental question: What does a quality experience mean for our users?

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Achieving a great user experience means addressing these aspects comprehensively and continuously refining our solutions based on user feedback.

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Holistic Design: Beyond the Digital Product

We’re extremely proud of the user experience of our software. But design at Evinova isn't confined to the digital product alone. It encompasses all touchpoints, including training, product documentation, onboarding, and service elements. Our goal is to ensure a cohesive and seamless experience across the entire user journey.

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For instance, the process of configuring our trial solution for a new study has been a significant focus for us. We've recognized that it's not just a matter of technical implementation. It involves coordinating multiple teams and processes to create a streamlined process from initial briefing to study go-live. This enables study teams to focus on what matters – deploying innovative study designs that accelerate science and provide great experience to sites and patients.

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Learning and Iteration: The Path to Continuous Improvement

Creating a great user experience is an ongoing process. We continuously measure performance, gather user feedback, and iterate on our solutions. This requires a cross-functional effort, where every team takes collective responsibility for addressing issues promptly and effectively.

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One example of this is our work on site user onboarding. When we analysed our helpdesk call logs, we identified that users were getting stuck due to misalignment between the “ideal” process and what was actually happening on the ground. By mapping out the entire process and identifying exactly where it broke down, we were then able to implement targeted improvements that make a real difference for our users.

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A Competitive Edge: Understanding our customers, and our end-users

Evinova's unique advantage lies in our deep understanding of the clinical development landscape. Unlike many tech companies that merely digitize existing processes, we take a broader view. We think about how digital solutions can solve scientific problems, generate better evidence, and support faster decision-making at the clinical program level.

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This mindset allows us to create solutions that truly meet the needs of our users, from patients to site staff and beyond. For example, our approach to consent recognizes that while some patients prefer digital options, others may still want paper-based forms. We design our solutions to be flexible and adaptable, catering to the diverse preferences and contexts of our users.

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Conclusion: Partnering for Success

Design at Evinova is about more than just creating a product. It's about partnering with our users and stakeholders to solve real-world problems and deliver a truly exceptional experience. By focusing on usability, satisfaction, and impact, and by continuously learning and iterating, we are setting a new standard in clinical development.

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We invite you to join us on this journey. Together, we can create solutions that make a meaningful difference in the lives of those we serve.